Here are some of the most frequently asked questions from our customers.
Why are DefaultCases $5?
Traditional advertising is so… traditional. The normal thing to do when you’re in the middle of a major product launch is to go visit some advertising agency on Madison Avenue, hand them a canvas bag full of cash, and say, “Go find us some customers.” From the beginning, we decided that DefaultCase is going to do everything differently. So, we instead took the majority of our advertising budget and re-allocated it towards subsidizing the cost of your DefaultCase – hence, great value for you.
Tell me more.
DefaultCase is only $5 because we want you to try it. We believe that we created a product that you will absolutely love. (We went back to the drawing board a couple of times just to be sure.) Our belief is that, once you experience the quality of your DefaultCase, you will want to tell your family and friends about our wonderful product and incredible deal.
There HAS to be a catch.
There is no catch. DefaultCases cost a bit to package and ship, so there is a $1.99 charge for that. There are absolutely no hidden fees, terms, conditions, or boogiemen hiding under the bed.
How can you possibly make money/keep the lights on/eat?
A couple of things: Firstly, at DefaultCase, we run on customer satisfaction. Every positive call or email we receive from a happy and astonished customer just makes us want to do whatever we can to keep the deal going for as long as possible. Secondly, our mission isn’t to overtake Apple in market capitalization (overnight). The goal is to give you a real taste of DefaultCase now so that, when Apple releases iPhone 5, 6, and 7, you’ll remember our manic dedication to quality as you stand at the counter deciding on your next case.
How long is the sale going to last?
We will continue to sell DefaultCases at $5 for as long as our marketing budget allows. We are working extremely hard to satisfy all of the current demand.
How long will it take to receive my DefaultCase?
Your DefaultCase typically arrives within 3 business days of leaving either of our order fulfillment centers.
Do you ship internationally?
We currently ship only to customers in the United States. We plan to bring DefaultCase to the rest of the world in the near future.
Are there other shipping options?
All DefaultCases are shipped from our fulfillment centers in New York and Nevada via USPS First Class Mail. This is currently the only shipping option.
Why is the $1.99 shipping and handling fee charged for each DefaultCase?
DefaultCase partners with fulfillment centers staffed with employees that pack and ship your orders all day long. There is a cost associated with the individual handling of each DefaultCase regardless of how many we tell them to stuff in a box.
What is your return policy?
DefaultCase has a friendly no-questions-asked return policy. No reason necessary. Period.
I’ve seen products similar to the DefaultCase elsewhere – what’s up?
Beware of imitators! The original DefaultCase is made from top quality materials and is expertly crafted to provide a perfect fit with your iPhone. Authentic DefaultCases can only be found on DefaultCase.com.